Return instructions
If you change your mind about keeping your purchase, please return it in its original condition within 28 days of receiving the item for a full refund. You will be required to pay the carriage costs for unsuitable returns. If you believe that a product ordered is faulty or require assistance returning a large item, please contact our Customer Service team via email online@hobby-boom.com who will be able to assist you. All our goods are guaranteed for a period of 12 months from date of despatch.
Please email online@hobby-boom.com Customer Services Team will arrange the collection of your faulty goods. Alternatively, please return via your local Post Office, using the cheapest method available, ensuring that you obtain a Certificate of Posting for your records (we would advise that we cannot be held responsible for parcels lost in transit on their return to us). If you are returning a cancelled order or if the items are unsuitable, you will be required to pay the carriage costs of the return; these costs are not refundable.
Items personalised for you may not be refunded. Audio recordings or software that has been unsealed and personal items such as bedding or bed linen (for hygiene reasons) cannot be returned unless faulty. For safety reasons if you are returning an item that may contain petrol or oil, you must ensure that it is emptied first.
Please send your returns to the following address:
86-90 Paul Street, London, England, EC2A 4NE.